Training and documentation
The implementation of your solution is only as effective as
the people who use, operate or maintain it. This means that it
is vital to maximise the benefit of your investment by
ensuring that your operators not only understand the
technology, but understand how they can work with it and
thereby reduce operational frustrations and poor customer
experiences.
Signpost101 not only provides tailored
training solutions, but also has a host of printed and video
based operation manuals that cover everything from the
installation of a kiosk through to the calibration of a
particular type of touch technology. This ensures a common
level of competency within your organisation which acts to
bypass frustrations born from over-reliance on any one
individual.
Comprehensive service agreements
A Signpost101 support agreement allows you
to feel confident about your technology solution. Through our
network of certified partners, we can offer our services
worldwide with a tailored on-site service.
We offer both hardware and software maintenance service levels
agreements (SLA's) from our base package that offers unlimited
phone, web, and email support for troubleshooting, through to
an extended warranty that included all parts, labour and
freight costs covered for returns and replacements.
Signpost101 has developed and deployed
hundreds of solutions and we’re well equipped to provide
comprehensive support for your investment.
Trouble Free Installation
As a start to finish provider Signpost101
Solutions can manage your complete solution installation
process. This can include a pre-installation site survey to
ensure that the sites are ready and thereby eliminating any
costly delays during the installation process.
Once on site the installation service will cover electrical
requirements, connectivity and custom mounting brackets. We
also have well documented work safe procedures to ensure that
the highest levels of safety are adhered to at all times. Signpost101
Solutions can manage your entire project to ensure a smooth
and trouble free installation.
Remote solution monitoring
Signpost101 has a proprietary kiosk support
system designed to monitor the performance of your entire
kiosk network and maximise overall efficiency. This enables
all kiosks to be remotely monitored by our support team, our
instant error reporting via email or text allows for remote
diagnostics and resolution.
This means that if there is an issue with a kiosk such as
(printer) Paper low or Power outage (the list is endless),
we'll know about it and be able to take action - generally
before anyone else is even aware of the issue. For further
scrutiny you can access specific data and statistics for
individual kiosks within your fleet.